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The player from Slovenia experienced their account suspended and winnings voided immediately after unsuccessful further account verification.
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The participant from Japan is going through challenges withdrawing his winnings on account of ongoing verification. The participant later on confirmed which the withdrawal was processed productively, as a result we marked this complaint as solved.
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The participant from Greece had complications withdrawing his dollars from Bongo Casino. Additionally, he noticed that this casino was missing its validator badge, which lifted concerns concerning the platform's legitimacy. The player had to wait more time than initially said for his withdrawal resulting from added document requests for KYC verification.
Due to this grievance, we've given this casino fifty black factors. Yow will discover far more information regarding the criticism and black details during the 'Safety Index defined' element of this overview.
Our casino evaluate methodology relies closely on player problems, looking at as they offer us valuable information about the issues professional by players as well as casinos' means of resolving them.
The participant from Germany is encountering problems withdrawing his winnings. We turned down the criticism because the player didn't respond to our messages and queries.
The participant from Japan has asked for a withdrawal twenty times previous to distributing this grievance. However, winnings haven’t been acquired nonetheless. The issue has become fixed effectively.
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We evaluate the casino's sizing and player problems in relation to one another, as more substantial casinos tend to acquire extra problems due to their increased variety of gamers.
I have an open up situation Along with the casino as the deposit Restrict set did not function they usually are already stalling me for 40 days now. You only have the typical reply that you should hold out, but the case has not been resolved.
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The participant from Greece attempted to withdraw cash employing a new card just after their authentic card was stolen. Even with providing all requested verifications, the casino were unresponsive since May well 29th.
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The participant from the United Kingdom confronted delays inside the account verification process, which surpassed the promised timeframe of five business times, extending to 7 days without clear communication through the casino.
Nevertheless, they acknowledged the confusion and credited back the deducted level of €131.35 for the player's account to be a gesture of goodwill. The participant had verified that The problem was settled to his satisfaction along with the criticism was closed.
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The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been attained nearly today. The participant later confirmed that The problem was settled.